Mutual trust and certainty for supplier and client in the settlement of transactions.

You pay the agreed purchase price to SAFE Payments.  Your money will be safely held on a licensed third party trusted account. The payment will only be made to the merchant if you accept your purchase on delivery.

Click here for further explanation and a short infographic.

Nothing. SAFE Payments does not charge you any costs. It is possible that the merchant will ask you for a surcharge for using the SAFE Payments paying method.

You pay to SAFE Payments with iDEAL or a regular bank transfer (SEPA). The difference is that with SAFE Payments your money does not go directly to the merchant, but only after you have accepted the product. Is there no delivery or no full delivery? Then you can (partially) block the payment to the merchant until delivery has been made as agreed.

No, you don't. Your supplier enters the order details into the SAFE system and you automatically receive message(s) with a link to your personal order page, from where you can view the contract details and payment agreements and where you can make the payment(s).

The sum you have to pay in advance is agreed upon with the merchant. The amount you have to pay depends on your negotiations with the merchant. What you agree with the merchant is laid down by the merchant in the contract. Before you sign the agreement, you should check whether the agreements made have been properly formulated in the purchase contract.

Therefore, if you have agreed a down payment with the merchant, SAFE Payments will pay this amount directly to the merchant.

Only if the merchant has a down payment guarantee, there is no risk of losing your down payment in the event of the merchant's bankruptcy.

How do you minimize any risk with your deposit:  

• Agree with the merchant that you will not make a down payment; or
• Agree with the merchant that you want to pay the full amount for your purchase to SAFE directly, but not as a down payment. This means that your entire purchase amount is safe with SAFE Payments until you are satisfied with the delivery and you create your own down payment guarantee; or
• Do business with a merchant who offers a down payment guarantee. 

SAFE Payment is about trust and making clear agreements between buyer and supplier. This works both ways; you show that you can pay what you have ordered and your supplier shows that he only needs your money after he has delivered what has been agreed with you. A deal is a deal.

In the SAFE system, the payment schedule of your payment(s) is set up. To ensure that your payment is processed quickly and your money is kept safe with us, you must choose an iDEAL payment or a regular bank transfer (SEPA) via the system. This way we can easily link your payment to your order.

An iDEAL payment is processed immediately and is visible on your personal order page. If you choose for a bank transfer, you will receive a payment reference from SAFE. You need to mention this reference at least in the payment reference of your bank transfer so that we can easily link the received payment to your order. 

Between the payment made by you and the payment received and processed by us, there are often a few business days.

The SAFE system will send you a payment request and a reminder if you need to make a (partial) payment. By going to your personal SAFE page via the obtained link, you can safely make the payment(s) at the agreed times with iDEAL or a regular bank transfer. If you have agreed on a down payment, it will be paid directly to your supplier. The remaining amount of the payment(s) will remain secure until you receive what has been agreed. Click here for the payment instruction.

Sometimes it is possible that we do not recognize a received payment and can link it to an order. This is often due to the fact that the correct payment reference obtained from the SAFE system is not included in the payment reference.

We try to process the payment on the basis of other characteristics. In cases where this is not possible, we will refund the amount.

Banks have often capped iDEAL transactions or consumers have limited this themselves. If order lines are larger than this limit, an iDEAL payment is not possible.

In these cases you can do the following

•  You ask your bank to increase your limit once 
• You pay by means of a bank transfer with the correct payment reference from the SAFE system 
• You ask your supplier to divide the order in sub-lines with the maximum iDEAL amount per order line.

As soon as your supplier has created an order for you, you will receive your personal order page by e-mail. Once you have paid and the supplier indicates in the SAFE system that they have delivered, you will receive a notification and you are able to report a problem on your order page within 4 days after delivery in order to defer a pay out to the supplier as long as there is a problem with the delivery.

Based on the reported problem (no delivery or problem with delivery) it will be determined whether the supplier receives no payment at all or a maximum of 90% of the order.

Only when you indicate that the problem has been solved will the remaining amount be paid out.

If you can prove that the purchase agreement between you and your supplier has been formally dissolved and we have been able to verify this with your supplier, SAFE Payments will act in accordance with the established formal dissolution.

Please contact the SAFE Payments Helpdesk for clients via contact@onlinesafepayments.com.

SAFE Payments uses Online Payment Platform to secure buyer and supplier funds at any time via tan escrow account.  
Online Payment Platform is approved as a payment institution by the European Banking Authority. They operate in 14 countries.
 
For more information on licences, please consult the website of the European Banking Authority.

An escrow account is protected in the sense that it cannot be seized by the creditors of the third party account holder. In addition, funds that are parked on a third party's account cannot be included in a bankruptcy of the third party's account holder. This ensures that third-party funds always accrue to the beneficiary.

If the supplier goes bankrupt before you have received your purchase, you will not be affected. Your money is kept safely on an escrow account that the supplier cannot access. Is there no delivery? Then you will get your money back.

By letting your clients pay via SAFE Payments, you offer them a professional and easy online payment method and an extra guarantee. They can easily pay their orders while you no longer have to worry about outstanding debt collection. You let them retain control over the payout of a transaction to make sure the delivery conditions have been met before the funds are paid out. At the same time you are assured that the total order amount has been transferred prior to delivery.

In addition to providing your clients security and convenience, you can also very easily manage all your orders. This is because, among other things, automatic payment requests and reminders are sent to your clients.

In your order overview you can quickly see all the necessary information; whether there is still an outstanding amount or whether the order has been paid in full.

When creating an order, it is very easy to create a payment schedule. When delivery of your service or product is in the distant future, then you can already let the client make a down payment.

Wondering if SAFE Payment is something for you? Try it now and create a free account or download the brochure.

For a short illustration click here

By means of registration and a few simple steps in the company verification process you get access to your own SAFE environment where you can quickly and effectively create orders and find the necessary client documentation.

Your and your client sign the purchase agreement  and you provide the additional SAFE Payment Terms and Conditions, User conditions and payment instruction. These Terms and Conditions become an additional part of the purchase agreement and your own terms and conditions. 

The client documentation is available in your personal SAFE environment under 'documents'.

By doing so, you and your clients confirm to each other that SAFE Payments is used as a payment method. There are a number of conditions attached to this and by signing it, your client indicates that he is aware of them.
This allows you to avoid any uncertainty between you and your client about the payment method chosen at any time. You have reached a binding agreement.

In your SAFE environment you start a new order. On the General Information tab, enter the order data as agreed in the purchase agreement.

On the payment schedule tab you enter the payment(s) and the final payment dates as agreed upon.  The first line is always the down payment line. This will be paid directly to you after payment by your client.

Aside from the down payment rule, always add one additional line for the order amount (or the remainder in the case of a down payment). You can choose to create multiple payment lines and thus multiple payment moments.

After sending the order confirmation, your client will receive from SAFE by e-mail (and optionally text message) the confirmation of the order and the agreements made. The e-mail also contains a link to his personal SAFE page with all current payment(s) details. Through this page your clients can also make payments. Your clients checks this e-mail carefully! And will contact you if something is not right.

You can easily make changes and re-send the updated order to your client. Payment(s) that not yet have been paid by your client can be changed at anytime.

After you have indicated in your SAFE Payments account that you have delivered as agreed, a pay out will be issued the latest four days after the delivery date, if the buyer does not report any problems..

SAFE Payments uses Online Payment Platform to secure buyer and supplier funds at any time via an escrow account.  

Online Payment Platform is approved as a payment institution by the European Banking Authority. They operate in 14 countries.

For more information on licences, please consult the website of the European Banking Authority.

An escrow account is protected in the sense that it cannot be seized by the creditors of the third party account holder. In addition, funds that are parked on a third party's account cannot be included in a bankruptcy of the third party's account holder. This ensures that third-party funds always accrue to the beneficiary.